Summary: S27 POD Listing Pad is a digital subscription service. All sales are final. You may cancel your subscription at any time, and you will retain access until the end of your current billing period. No refunds are provided for partial billing periods.
1. Digital Service - No Refunds
S27 POD Listing Pad is a digital Software-as-a-Service (SaaS) product. Due to the nature of digital services:
- All sales are final - We do not offer refunds for subscription payments
- Immediate access - You receive full access to all features immediately upon payment
- No partial refunds - We do not provide refunds for unused portions of billing periods
- No prorated refunds - Cancelling mid-cycle does not result in a refund
Why No Refunds?
As a digital service, once you access our AI-powered tools, the service has been delivered. Unlike physical products, digital services cannot be "returned." This policy is standard practice for SaaS products and allows us to keep our pricing affordable.
2. Cancellation Policy
You may cancel your subscription at any time. Here's how cancellation works:
2.1 How to Cancel
- Self-Service: Log into your account and navigate to Billing → Cancel Subscription
- Stripe Customer Portal: Use the Stripe-powered billing portal to manage your subscription
- Email Request: Contact [email protected] with your account email
2.2 What Happens When You Cancel
Access Continues Until Period Ends:
- Your subscription will remain active until the end of your current billing period
- You will retain full access to all tools and features until that date
- No additional charges will be made after cancellation
- Your account will automatically downgrade when the period expires
2.3 Cancellation Timeline
| Billing Cycle |
Cancel Before |
Access Until |
| Monthly |
Any time |
End of current month |
| Annual |
Any time |
End of current year |
3. Subscription Tiers
All paid subscription tiers (Starter, Pro, Max, Ultra) follow the same refund and cancellation policies:
- No refunds for subscription payments (industry standard for SaaS)
- Cancel anytime, retain access until billing period ends
- Downgrade to Free tier after cancellation (saved audits/previews only)
4. Exceptions
We may consider refunds or credits in the following exceptional circumstances:
4.1 Technical Issues
If you experience significant technical issues that prevent you from using the service:
- Contact [email protected] within 7 days of the issue
- Provide details of the problem and steps you've taken
- Allow us reasonable time to resolve the issue
- If we cannot resolve the issue, we may offer account credit or, at our discretion, a refund
4.2 Duplicate Charges
If you are charged multiple times in error:
- Contact [email protected] immediately
- Provide transaction IDs or payment receipts
- Duplicate charges will be refunded promptly
4.3 Unauthorized Transactions
If you believe a charge was made without your authorization:
- Contact us immediately at [email protected]
- We will investigate and work with Stripe to resolve the issue
- You may also dispute the charge directly with your bank or credit card company
5. Free Trial (If Applicable)
If a free trial is offered:
- You will not be charged during the trial period
- You may cancel before the trial ends to avoid charges
- If you do not cancel, your subscription will automatically begin and your payment method will be charged
- Once charged, the standard no-refund policy applies
6. Payment Processing
All payments are processed securely through Stripe. We do not store your credit card information.
- Payment Methods: Major credit cards, debit cards
- Billing: Automatic recurring billing on your subscription date
- Receipts: Email receipts are sent automatically for each payment
- Failed Payments: If a payment fails, we will attempt to charge again and notify you via email
7. Account Suspension
We reserve the right to suspend or terminate accounts for:
- Violation of our Terms of Service
- Fraudulent activity or abuse of the service
- Repeated failed payment attempts
- Chargebacks filed without first contacting us
Suspended accounts are not eligible for refunds.
8. Chargebacks
Please Contact Us First:
Before filing a chargeback with your bank, please contact us at [email protected]. We are committed to resolving issues quickly and fairly. Filing a chargeback without first attempting to resolve the issue with us may result in account termination.
9. Data After Cancellation
When your subscription ends:
- Saved Listings: Data stored in your browser's local storage remains accessible
- Cloud Data: Account data may be retained for 30 days, then deleted
- Export: We recommend exporting any important data before cancellation
10. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or prominent notice on our website.
Continued use of our service after changes constitutes acceptance of the updated policy.
11. Contact Us
Questions about refunds, billing, or cancellations? Contact us:
We aim to respond to billing inquiries within 1 business day.
Quick Summary:
- No refunds for subscription payments (digital service)
- Cancel anytime - keep access until billing period ends
- Exceptions for technical issues, duplicate charges, or unauthorized transactions
- Contact [email protected] for any billing questions
