Refund Policy

1. One-Time Purchases ($5 Single Rescue, $20 5-Pack)

• Automatic refund on failure: if your paid rebuild cannot be completed, our system automatically refunds your payment to your original payment method and emails you confirmation. No request needed. Purchases redeemed from a 5-pack credit have the credit automatically restored instead.
• Delivered = final: a rebuild is delivered when your result page is generated and your result link is emailed. Because the product is instantly delivered digital content, delivered rebuilds are not refundable.
• Result link duration: your result link stays available for 30 days from delivery. Link expiry after 30 days is not grounds for a refund — copy your listing out within that window.
• 5-Pack credits: credits do not expire and stay on your account until used. Unused credits are refundable on request within 30 days of purchase, pro-rated at $4 per unused credit.

2. Legacy Subscriptions (Starter, Pro, Max, Ultra)

These plans apply to existing subscribers only and are not currently sold. Their original terms are unchanged:

• Cancel anytime via Billing → Stripe customer portal, or email [email protected]
• Access continues until the end of your current billing period
• No refunds for subscription payments or partial billing periods
• Your account downgrades automatically when the period expires

3. Exceptions

We may consider refunds or credits in the following exceptional circumstances:

3.1 Technical Issues

If you experience significant technical issues that prevent you from using the service:

• Contact [email protected] within 7 days of the issue
• Provide details of the problem and steps you've taken
• Allow us reasonable time to resolve the issue
• If we cannot resolve the issue, we may offer account credit or, at our discretion, a refund

3.2 Duplicate Charges

If you are charged multiple times in error:

• Contact [email protected] immediately
• Provide transaction IDs or payment receipts
• Duplicate charges will be refunded promptly

3.3 Unauthorized Transactions

If you believe a charge was made without your authorization:

• Contact us immediately at [email protected]
• We will investigate and work with Stripe to resolve the issue
• You may also dispute the charge directly with your bank or credit card company

4. How Refunds Are Processed

All payments are processed securely through Stripe. We never receive or store your card number.

• Refund route: refunds go through Stripe to your original payment method, typically within 5–10 business days depending on your bank
• Confirmations: refund confirmations come from our email domain — check spam if a promised confirmation hasn't arrived
• Receipts: email receipts are sent automatically for each payment
• Legacy subscriptions: recurring billing continues on your subscription date until you cancel

5. Account Suspension

We reserve the right to suspend or terminate accounts for:

• Violation of our Terms of Service
• Fraudulent activity or abuse of the service
• Repeated failed payment attempts
• Chargebacks filed without first contacting us

Suspended accounts are not eligible for refunds.

6. Chargebacks

7. Data After Cancellation

When a legacy subscription ends:

• Saved Listings: Data stored in your browser's local storage remains accessible
• Cloud Data: Account data may be retained for 30 days, then deleted
• Export: We recommend exporting any important data before cancellation

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or prominent notice on our website.

Continued use of our service after changes constitutes acceptance of the updated policy.

9. Contact Us

Questions about refunds, billing, or cancellations? Contact us:

• Billing Inquiries: [email protected]
• General Support: [email protected]
• General Inquiries: [email protected]

We aim to respond to billing inquiries within 1 business day.